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Zoom Tips and Troubleshooting

Note that we do not endorse or recommend Zoom for screen sharing since we are aware of security risks regarding use of this program. We do recommend using Microsoft Teams, which is a free screen sharing program.  You can download Teams here. If you are using Zoom and are have questions, the following may help.

My student is not hearing the sound on the app - Zoom has a setting called "Share Computer Sound" which must be enabled. You can see this at 0:28s in on this video.

The Blast Off app is not running on my student's computer - If you are screen sharing with your student, and you open up one of our HTML5 apps, your student will only be able to see the app. You will have to grant remote access for your student to play. To do this go to 2:10 on this video. To pass control back and forth, the one who wishes to gain control should simply click on his/her mouse. This can be seen at 5:58 on the video. Note that remote access is included in the free version of Zoom. If you can't find how to enable this feature, go to 9:10 on the video for instructions.

My student uses a Chromebook and can't play the games when using Zoom. - If you (the teacher) are trying to grant remote access so your student can use the apps (games) from our website remotely on their Chromebook, you will have to give remote access outside of the Zoom program. This is because there is an issue with granting remote access with Zoom on Chromebooks. You can read about this here. To grant access to students with Chromebooks, you should use the Chrome extension instead. The steps to do this are below.  

  1.  The teacher should install the Google Remote Desktop on the Chrome browser. To do this open the browser and go here.
  2. The teacher should click on "get support", then install (go through the installation process).
  3. Then click "Generate code", and give this code to the student.
  4. The student should go to the link above, enter the code in the field under "Give Support" and click on  "connect". The student will have access to your computer and can play the games.

Your can watch a video that explains how to do the above here.

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